Privacy policy

This policy sets out the basis on which we The Shoe Consultant Ltd will process any personal data we collect from you, or you provide to us either via our site www.shoeconsultant.com or by any other means.

When you use our site, there are a number of ways in which you provide information and other data to us. By using the site, you consent to us processing and collecting this data, on the terms and for the reasons which are explained below.

You can browse our website without submitting your personal data. Should you contact us via our website, by email, LinkedIn, Twitter, Instagram, Facebook or by phone providing us with your personal data, you are agreeing to the terms in this privacy policy.

How your information is processed

1. Mailing list

When you provide your consent by ticking the “opt-in” box on any of our pages, we will send you relevant regular updates and news via email. You can unsubscribe from these emails at any time. The lawful basis for this processing of your personal data is GDPR Article 6(1)(a) – Consent.

2. Individual emails

We may keep your personal details on file, and contact you to see whether you’re currently interested in our services. The lawful basis for this processing of your personal data is GDPR Article 6(1)(f) – Legitimate Interests.

3. Business audits

In order for us to provide you with the best, most efficient service possible, we may use your data to analyse elements of our business activities including but not limited to: website analytics, and product, service and package performance. The lawful basis for this processing of your personal data is GDPR Article 6(1)(f) – Legitimate Interests.

4. Contract activities

In order for us to carry out our obligations arising from any contracts entered into between you and us, we may process your data by including it on invoices raised to you, and contracts for both parties to sign, and where necessary, sharing it with relevant third parties. The lawful basis for this processing of your personal data is GDPR Article 6(1)(b) – Contract.

5. Testimonials

If at any point you’re kind enough to write a testimonial about any of our services, we reserve the right to quote you on our website and any other social media platform. The lawful basis for this processing of your personal data is GDPR Article 6(1)(f) – Legitimate Interests.

Your rights

If at any time you would like us to stop contacting you, and for us to remove your details from our database, please email us at susannah@shoeconsultant.com with this request, and we will act on it within 48 hours.

You can unsubscribe from the mailing list by clicking the “Unsubscribe” button at the bottom of any of our emails at any time.
You can check any personal data which is stored at any time. Just email us at susannah@shoeconsultant.com and we will email you a copy of the personal data we hold for you.

Storage of your data

Your personal data will be stored on one password-protected computer in the UK by The Shoe Consultant Ltd. Your personal data will be stored for long enough to be able to process your enquiry and for the duration of any projects carried out, or for the duration that you are our client. Your personal data will continue to be stored to enable us to contact you with individual follow-up emails.

We take all necessary steps to ensure your personal data is secure.